2019-12-07

Do you love helping people? Are you fascinated by leading-edge technology? Does the chance to be part of an innovative Data as a Service company sound like what you’ve been waiting for?

Our client, a consultancy that has established a truly awesome presence in the world of data-as-a-service and utilization of Artificial Intelligence, is looking to hire a SaaS Help Desk Analyst to join their team. This individual will have the chance to work with a trove of prominent companies as their customer support and customer experience provider. As the analyst, you will have the chance to interact with not only business-end users, but with internal teams on both the engineering and the management side.

Are you a problem solver who’s ready to roll up their sleeves and save the day at this rapidly growing, innovative tech company?

Help Desk Analyst Responsibilities:

  • Ready to engage clients in conversation both through email and by phone to resolve issues as they arise
  • Provide high quality support; demonstrate empathy and care to ensure excellent customer experience
  • Document issues, next steps, and resolutions diligently; familiarity with Jira a plus
  • Monitor and track open tickets to ensure effective and efficient resolution for clients
  • Provide training to clients as needed in the moment; direct to online training as needed
  • Prior experience working in software help desk, or customer facing role; 3+ years
  • Knowledge of human capital related software such as Vendor Management Systems, Application Tracking Systems, etc.

This is a full-time direct hire opportunity in NYC.

#zr 25418

 

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Applicants will be considered without discrimination based on race, color, sex, age, religion, national origin, disability, genetic information, or other legally protected status. If you need assistance in completing this application, please contact us.

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