Do you love helping people? Are you fascinated by leading-edge technology? Does the chance to be part of an innovative Data as a Service company sound like what you’ve been waiting for?

Our client, a consultancy that has established a truly awesome presence in the world of data-as-a-service and utilization of Artificial Intelligence, is looking to hire a SaaS Help Desk Analyst to join their team. This individual will have the chance to work with a trove of prominent companies as their customer support and customer experience provider. As the analyst, you will have the chance to interact with not only business-end users, but with internal teams on both the engineering and the management side.

Are you a problem solver who’s ready to roll up their sleeves and save the day at this rapidly growing, innovative tech company?

Help Desk Analyst Responsibilities:

  • Ready to engage clients in conversation both through email and by phone to resolve issues as they arise
  • Provide high quality support; demonstrate empathy and care to ensure excellent customer experience
  • Document issues, next steps, and resolutions diligently; familiarity with Jira a plus
  • Monitor and track open tickets to ensure effective and efficient resolution for clients
  • Provide training to clients as needed in the moment; direct to online training as needed
  • Prior experience working in software help desk, or customer facing role; 3+ years
  • Knowledge of human capital related software such as Vendor Management Systems, Application Tracking Systems, etc.

This is a full-time direct hire opportunity in NYC.



Ready to advance your career? Apply Now.

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